General Courses

At the heart of any human interaction is communication. We rely so heavily on the information and meaning that we take from our interpersonal interactions, and yet so often we don’t get the results we intended. Understanding and mastering effective communication is essential for professionals and organisations who want to have greater impact, and achieve true and effective improvements in performance. This course explores the theory behind how we communicate and gives practical and effective strategies to become accomplished communicators.

Leaders are born not made, right? At Liveware we believe that effective, inspirational leadership can be developed through the right training and reflection. This course explores what makes effective leaders and why great leaders are so critical in personal and organisational success.  This course will help you to discover your leadership style and understand how to use your leadership style to maximum effect. This course will also teach you how to recognise, develop and harness the leadership potential amongst your team. 

How you manage yourself, your people and your objectives is what dictates your personal and organisational success. This course focuses on the tools, knowledge and strategies you can employ to be an effective manager who improves the performance and productivity of your team. This course is ideal for new, aspiring and existing managers.  This course will focus not only on the skills you can employ immediately to increase your effectiveness as a manager, but will also teach you strategies for continuous improvement of your management practices.

Effective decision making can have a significant impact on the performance of both individuals and organisations. Understanding analytical and intuitive decision making gives professionals at any level of an organisation the ability to assess, option generate, and make effective timely decisions. This course will give you strategies to ensure you grow and utilise your team and available resources during the decision making process. How you create buy in and ownership of your decisions with your team is an essential skill good decision makers employ, and a skill this course develops in participants.

Forming, growing and maintaining effective teams requires skills, training and knowledge.  This course provides the framework for participants to understand how to identify individual motivations, aspirations, skill sets, development areas, and synergies that will allow you to create and manage high performing teams. Understanding how to manage complex relationships, competing needs and how to resolve conflicts when they arise, are all skills this course will develop in participants. This course will also lead to an understanding of natural bias and the effect this can have on creating equal and representative teams.

Providing feedback in the workplace is one of the most challenging tasks a leader has to perform. Identifying areas for improvement amongst your team happens relatively easily, however providing that feedback in a meaningful way, that results in real change, whilst maintaining the confidence of the receiver is far harder. This course will give you strategies and techniques to achieve improved performance, whilst maintaining the confidence of the receiver. This course will also highlight strategies for adopting and implementing feedback that you receive, to ensure you continue to grow as a professional.

As a professional you have specific training and knowledge in your chosen field that allows you to performance in your role. As a professional you also have accountability, meaning that you are responsible for the outcome of your performance. This requirement to perform, whilst being responsible for the outcome, can result in stress. This course provides a detailed understanding of the causes of stress, the effect stress has on our bodies and cognition, and the strategies to manage and reduce the impact of stress on our performance. Effectively identifying and managing stress in yourself and your team will result in improved capability, performance and moral.

Excelling in your chosen profession involves effectively managing the work you are required to perform, in a timely and efficient manner, whilst producing exceptional results. Achieving this, requires training and knowledge which Liveware provides through this tailored course. You and your team will learn effective strategies to prioritise, delegate, organise and order your tasks, to maximise your ability to achieve great results.  This course will also allow you to recognise overload in yourself and others, ensuring timely corrective action before your performance is compromised. 

As members of the modern workplace, we are often expected to work long hours, whilst maintaining high levels of performance. However, fatigue is not only caused by working long hours, it can also be caused by high workloads, intense concentration or demanding work environments. The effects of acute, cumulative and chronic fatigue can dramatically diminish our performance, effectiveness and ability to make appropriate decisions. Identifying, managing and responding to fatigue are essential skills you will develop during this course. Effective fatigue management skills allow you to act before fatigue adversely affects you or your teams.

Situational awareness is our ability to perceive, understand and anticipate our work environment. This ability is critical in dynamic workplace environments, where rapidly changing conditions require critical decision making for which you are accountable. Understanding the effect various natural human biases have on our ability to correctly perceive our situation is essential in building an accurate understanding of where we are and where we need to be. This course gives participants the skills and knowledge to grow, recover and maintain situational awareness.